On first June 2017, Fiat Chrysler Automobiles (FCA) announced that out of the 2,600 nationwide Chrysler, Jeep, Ram, Dodge and FIAT dealerships, the Eastchester Chrysler Jeep Dodge Ram was one of the 387 that earned the 2017 Customer First Award for Excellence certification. The official award ceremony took place on June 6th at Eastchester Chrysler Jeep Dodge which is located at 4007 Boston Road in Bronx in New York. The head of the customer experience at the FCA US Northeast Business Center, Zachary Kentor, attended the event. The ceremony also included the management and staff of the Eastchester Chrysler Jeep Dodge Ram.
Customer First Award For Excellence
Achieving the Customer First Award for Excellence is no joke. Achieving this award means that the FCA US dealership was recognized by the consumers as a leader in customer sales as well as service experience. As much as this is good publicity, it also helps customers to be more confident when dealing with the dealerships. They know that they can count on great services throughout the process of buying a new Jeep or getting maintenance services. Achieving the 2017 Customer First Award for Excellence is also a testament to the staffs who work for the dealerships. This is according to Brian Dennis, the owner of the Eastchester Chrysler Jeep Dodge Ram.
The Customer First Award for Excellence was created by FCA US with dealer partners as well as the J.D. Power. The objective of this was to boost customer satisfaction with the Chrysler, Jeep, Dodge, Ram and FIAT dealerships in the United States. The main focus is sales and service experience. It also focuses on facility conditions and employee training. At the end of the day, the Customer First Award for Excellence helps the dealerships to offer better customer service and better conditions for both employees and customers.
What It Means
The Customer First Award for Excellence caters to all 2,600 nationwide Chrysler, Jeep, Dodge, Ram and FIAT dealerships. All the dealerships are eligible for pursuing and earning the prestigious award each year. The Eastchester Chrysler Jeep Dodge Ram is now in top 15 percent of the US dealerships that have achieved the strict goals in the five core pillars required to earn the Customer First Award for Excellence designation. The five pillars include Facility Certification, Training Certification, Performance Measures, Process Validation and Employee Surveys.
All In All
At the end of it all, wining the Customer First Award for Excellence means a dealership is one of the best in the market. Customers tend to lean more on the dealerships that have won this award.
The Eastchester Chrysler Jeep Dodge Ram serves Brooklyn, Bronx, Manhattan, Queen and Westchester. The dealership is located at 4007 Boston Road in Bronx, NY 10466. You can also contact the dealership through 718-547-5500.
Customers know that the dealership they should work with is one that has a good reputation. There is no better reputation than winning the Customer First Award for Excellence. It is for this reason that dealerships strive to be the annual winners of this prestigious award.
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